“Welcome to The Grand Ho Tram Complex Family Passport Experience!

Congratulations! You are now the proud holder of the exclusive Resort Family Passport of The Grand Ho Tram Complex. This passport is your gateway to an exciting journey filled with rewards and surprises. Whether you’re dining at our exquisite F&B outlets, shopping at TG or HIR Mart, indulging in a spa treatment, or enjoying our wide range of recreational services, bring your passport along. With each experience, you’ll earn a unique stamp – each one reflecting the fun and memories made.

Each facility has terms and conditions, so check the details to see what exciting offers and activities await you. Collect 10 stamps on a single page, and you’ll unlock a special surprise waiting just for you at our Front Desk. Once you’ve completed 16 pages filled with stamps, you’ll receive a complimentary resort voucher.

Get ready to explore, have fun, and make the most of your stay with us. Happy stamping!

Prize:

• Collect 10 stamps to redeem one of these exciting gifts: a plush teddy bear, a ceramic mug, a water bottle, or a cap.
• Complete 16 pages of stamps to receive one of the following service vouchers: accommodation, Spa, F&B, and the Game Zone.

Terms & Conditions: 

• Present your Family Passport before utilizing the services.
• This program cannot be combined with other vouchers, promotions, discounts, or packages.
• Valid across all F&B outlets, except for In-Room Dining.
• For retail, this program applies only to TG Mart and HI Mart and excludes footwear and clothing.
• For recreation, it applies to all services except Babysitting and motorized services.
• Redemption location: Concierge Desk.
• Redemption hours: Daily from 10:00 AM to 09:00 PM.
• The Family Passport can only be exchanged once 80% of the passport has been fully completed.
• The Grand Ho Tram Management reserves the right to modify this Family Passport Program without prior notice.